Privacy Policy

At Herald E‑Bike (Krishika EV India Pvt Ltd), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.heraldebike.com, or use any of our services.

By using our site, you agree to the terms of this Privacy Policy.


1. Information We Collect

a. Personal Information

We may collect the following:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

b. Non-Personal Information

  • Browser type

  • Device information

  • IP address

  • Location (approximate)

  • Pages visited and time spent on site


2. How We Use Your Information

We use your information to:

  • Process your orders and transactions

  • Respond to inquiries and customer support requests

  • Send important service or product updates

  • Personalize user experience

  • Improve website performance and services

  • Send promotional emails (if opted-in)


3. How We Share Your Information

We do not sell your personal data.

We may share your information with:

  • Service providers (e.g., payment gateways, shipping partners)

  • Legal authorities, when required by law

  • Analytics providers, to help us improve our services


4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Remember user preferences

  • Enable secure login sessions

  • Analyze website traffic and trends

You can manage cookie settings through your browser.


5. Data Security

We implement a variety of security measures to protect your personal data. While no system is 100% secure, we use SSL encryption, limited access policies, and regular audits to safeguard your data.


6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing emails

  • Withdraw consent at any time

To make a request, contact us at support@heraldebike.com.


7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any data.


8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from children.


9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted here with a new effective date. Continued use of our website after changes constitutes acceptance.