Terms and Conditions

1. Introduction

Welcome to Herald E‑Bike’s website (“Service”). By accessing or using our Service, you agree to these Terms & Conditions (“Terms”). If you disagree, please do not use our Service.

2. Definitions

“Company”, “We”, “Us”, or “Our” refers to Herald E‑Bike (Krishika EV India Pvt Ltd).

“You” refers to the individual accessing or using the Service.

“Service” refers to our online platform and any related support or communication channels.

3. Use of the Service

You must be at least 18 years old.

You agree to comply with all applicable laws while using the Service.

You are responsible for maintaining the confidentiality of your account credentials.

4. User Content

You retain ownership of the content you post (e.g., comments, reviews).

By posting content, you grant us a non-exclusive, royalty-free license to use, modify, reproduce, and display it.

5. Intellectual Property

All materials on the website—images, logos, text—are owned by or licensed to Herald E‑Bike.

No content may be used without our express permission.

6. Product Purchases

All purchases are subject to availability and confirmation of the order price.

Payments must be made in full before dispatch.

7. Warranty & Returns

Our e-bikes come with a 5-year warranty on battery and motor, plus manufacturer coverage on battery and charger.
heraldebike.com

Return and refund policies apply as described on the Returns page (link available on site).

8. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Disclaimer

Our Service is provided “AS IS” and “AS AVAILABLE.” We make no warranties regarding reliability, accuracy, or uptime.

10. Links to Third-Party Sites

Our site may contain links to third-party websites. We have no control over their content or terms.

11. Termination

We may suspend or terminate your access immediately if you breach these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time.

Changes will be effective when posted and your continued use of the Service constitutes acceptance.

13. Governing Law

These Terms are governed by Indian law.

Any disputes will be resolved in the courts of Gurgaon/Ghaziabad (Uttar Pradesh).